POLICIES

ALL PERMANENT MAKE-UP SERVICES POLICY:

We require a 50% non-refundable, non-transferable retainer to be paid within 72 hours of booking your PMU appointment. The remaining balance of your PMU service will be due the day of your appointment.

NOTE: ALL appointments at SVB, inlcuding permanent make-up, that are cancelled or rescheduled in less than 48 hours from your appointment date and exact time will forfeit their retainer and the authorized credit card that you confirm appointments with will be charged 50% of the total service price at the time of the cancellation/reschedule of your appointment.

Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give us a MINIMUM of 48 hours notice for whatever reason.

ALL IN-STUDIO SERVICES:

For all services in studio, there is a strict 48-hour cancellation/reschedule policy. We ask that a credit /debit card be entered to confirm ALL appointment(s). Should you need to cancel or reschedule for any reason, you may do so for FREE up to 48-hours ahead of your scheduled appointment date and time, otherwise you will be charged 50% of the total service price. Should any of your appointments need to be rescheduled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel, vaccine dosages, and/or if you are exhibiting symptoms. This is a trying time for small businesses and our policy for COVID related reschedules/cancellations remain strict. A no call/no show to your scheduled appointment will be charged 100% of the service price upon appointment abandonment.

NOTE: After 15-minutes past your scheduled appointment time, it is considered a no-call/no-show. It will be up to the service providers discretion and availability if they are able to take you. Please understand that if you cancel, reschedule, or no-call/no-show your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients.*

If your credit/debit card does not go through at the time of appointment abandonment, you will be required to pay the missed appointment amount in full prior to booking any new appointment.

If you don't attend your appointment at your scheduled time and were planning to use a Gift Card/Voucher, the voucher or Gift Card will be automatically redeemed first before charging the authorized credit card you confirm your appointment with.

faq's

What happens to my appointment if there is inclement weather?

If your appointment needs to be rescheduled due to inclement weather and the studio remains open, we will try our best to accommodate you. If the studio is closing, an SVB team member will reach out to you ASAP to reschedule your appointment for the soonest available day.

Will I lose my retainer if I cancel after the
48-hour cancellation/reschedule strict policy?

Yes! Retainers are forfeit for all Permanent Make-Up services if your appointment is cancelled/rescheduled less than 48-hours prior to the exact appointment date and time. However, we do make some exceptions for Professional and Medical purposes. We require an email or a letterhead from your place of employment or from your medical provider to transfer your retainer to another day, otherwise, your retainer is forfeit.

I'm a new client! What should I do when I arrive for my appointment at SVB?

Usually we ask that you arrive 10-15 minutes prior to fill out your client intake + consent forms, however now with COVID-19 precautions, these forms are sent to you directly via email at the time of booking your appointment(s). These must be filled out for all services within the studio. Please fill these out at your earliest inconvenience. We still ask that you arrive 10 minutes early to your scheduled appointment(s) and call us at 860-430-6651 or text us at 860-971-0881 to let us know you've arrived. After checking you in to our system, we will let you know further instructions!

I'm running late for my appointment.
Can you still take me?

After 15-minutes past your scheduled appointment time, it is considered a no-call/no-show. It will be up to your service providers discretion and availability if they are able to take you. Always arrive earlier than later!

I've been exposed to COVID-19/I am experiencing symptoms of COVID-19/I have symptoms but I don't know if it is COVID-19 related. What should I do?

If you are experiencing ANY SYMPTOMS or feel sick, STAY HOME!

Should any of your already-scheduled appointments need to be rescheduled/cancelled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel and/or if you are exhibiting any symptoms. This is a trying time for small businesses and our strict 48-hour cancellation/reschedule policy for COVID related circumstances remain strict.

Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give us a notice of a MINIMUM of 48 hours before your appointment date and exact time for whatever reason.