We require a 50% non-refundable, non-transferable retainer to be paid within 3-days of booking and the balance will be due the day of your appointment. Should your appointment need to be rescheduled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel or if you are exhibiting symptoms. This is a trying time for small businesses and our policy for COVID related reschedules/cancellations are strict. If your appointment is cancelled due to COVID reasons, we require true medical documentation in order to process a refund. Additionally, a non-refundable, non-negotiable $100 fee will be assessed. Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give 48-hours notice for whatever reason.
Any appointment cancelled in less than 48-hours will forfeit their retainer.
ALL SERVICES (Excluding Microblading):
For all services in Studio (excluding Microblading), there is a 24-hour cancellation policy. A credit card will be taken and stored in your Client file. No call/no show or cancelling in under 24-hours will be charged 100% upon appointment abandonment.
If you don't attend your appointment at your scheduled time and were planning to use a Gift Card/Voucher, the voucher or Gift Card will be automatically redeemed.
If your card does not go through at the time of appointment abandonment, you will be required to pay the missed appointment amount in full prior to being able to book another appointment.