ALL PERMANENT MAKE-UP SERVICES POLICY:
We require a 50% non-refundable, non-transferable deposit to be paid at the time of booking your PMU appointment. The remaining balance of your PMU service will be due the day of your appointment.
*NOTE: If you have to reschedule your permanent make-up appointment(s) at SVB, this must be done a MINIMUM of 7-days before your scheduled appointment date and time. Should you need to reschedule for any reason, you may do so for FREE up to 7-days ahead of your scheduled appointment date and EXACT time, otherwise you will be charged a late cancelation/rescheduling fee of 50% of the total service(s) you are booked for. All permanent make-up appointments that are rescheduled more than once and/or canceled in less than 7-days prior from your appointment date and EXACT time will forfeit their retainer.
Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your permanent make-up appointment, please give us a MINIMUM of 7-days notice for whatever reason.
ALL IN-STUDIO SERVICES:
For all services in studio, we require a either a 25% or 50% non-refundable, non-transferable deposit of the total service(s) to be paid at the time of booking. The remaining balance of your service(s) will be due the day of your appointment.
There is a strict 48-hour cancellation/reschedule policy. Should you need to cancel or reschedule for any reason, you may do so for FREE up to 48-hours ahead of your scheduled appointment date and EXACT time, otherwise you will be charged 50% of the total service(s) price. Should any of your appointments need to be rescheduled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel, vaccine dosages, and/or if you are exhibiting symptoms. This is a trying time for small businesses and our policy for COVID related reschedules/cancellations remain strict. A no call/no show, 24-hours prior or day of cancellation to your scheduled appointment will be charged 100% of the service price and considered appointment abandonment.
*NOTE: After 15-minutes past your scheduled appointment time, it is considered a no-call/no-show.* It will be up to the service providers discretion and availability if they are able to take you. Please understand that if you cancel, reschedule, or no-call/no-show your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients.*
**If your credit/debit card does not go through at the time of appointment abandonment, you will be required to pay the missed appointment amount in full prior to booking any new appointment.**
**If you don't attend your appointment at your scheduled time and were planning to use a Gift Card/Voucher, the voucher or Gift Card will be automatically redeemed first before charging the authorized credit card you confirm your appointment with.**