POLICIES

ALL PERMANENT MAKE-UP SERVICES POLICY:

We require a 50% non-refundable, non-transferable deposit to be paid at the time of booking your PMU appointment. The remaining balance of your PMU service will be due the day of your appointment.

*NOTE: If you have to reschedule your permanent make-up appointment(s) at SVB, this must be done a MINIMUM of 7-days before your scheduled appointment date and time. Should you need to reschedule for any reason, you may do so for FREE up to 7-days ahead of your scheduled appointment date and EXACT time, otherwise you will be charged a late cancelation/rescheduling fee of 50% of the total service(s) you are booked for. All permanent make-up appointments that are rescheduled more than once and/or canceled in less than 7-days prior from your appointment date and EXACT time will forfeit their retainer.

Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your permanent make-up appointment, please give us a MINIMUM of 7-days notice for whatever reason.

ALL IN-STUDIO SERVICES:

For all services in studio, we require a either a 25% or 50% non-refundable, non-transferable deposit of the total service(s) to be paid at the time of booking. The remaining balance of your service(s) will be due the day of your appointment.

There is a strict 48-hour cancellation/reschedule policy. Should you need to cancel or reschedule for any reason, you may do so for FREE up to 48-hours ahead of your scheduled appointment date and EXACT time, otherwise you will be charged 50% of the total service(s) price. Should any of your appointments need to be rescheduled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel, vaccine dosages, and/or if you are exhibiting symptoms. This is a trying time for small businesses and our policy for COVID related reschedules/cancellations remain strict. A no call/no show, 24-hours prior or day of cancellation to your scheduled appointment will be charged 100% of the service price and considered appointment abandonment.

NOTE: After 15-minutes past your scheduled appointment time, it is considered a no-call/no-show. It will be up to the service providers discretion and availability if they are able to take you. Please understand that if you cancel, reschedule, or no-call/no-show your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients.*

If your credit/debit card does not go through at the time of appointment abandonment, you will be required to pay the missed appointment amount in full prior to booking any new appointment.

If you don't attend your appointment at your scheduled time and were planning to use a Gift Card/Voucher, the voucher or Gift Card will be automatically redeemed first before charging the authorized credit card you confirm your appointment with.

faq's

What happens to my appointment if there is inclement weather?

If your appointment needs to be rescheduled due to inclement weather and the studio remains open, we will try our best to accommodate you. If the studio is closing, an SVB team member will reach out to you ASAP to reschedule your appointment for the next available day and time.

Will I lose my retainer if I cancel after the
7-day cancelation/reschedule strict policy?

Yes! Retainers are forfeit for all Permanent Make-Up services if your appointment is canceled less than 7-day prior to the exact appointment date and time. Should you need to reschedule for any reason, you may do so for FREE up to 7-days ahead of your scheduled appointment date and EXACT time, otherwise you will be charged a late cancelation/rescheduling fee of 50% of the total service(s) you are booked for. However, we do make some exceptions for Professional and Medical purposes. We require an email or a letterhead from your place of employment or from your medical provider to transfer your retainer to another day, otherwise, your retainer is forfeit.

I'm a new client! What should I do when I arrive for my appointment at SVB?

We ask that you arrive 10-15 minutes prior to your scheduled appointment! When you arrive come on in and check-in at the front desk/iPAD. Client consultation forms are sent to you directly via email at the time of booking your appointment(s) - these must be filled out for all services within the studio. Please fill these out at your earliest convenience. If you forget to fill them out, no worries, please arrive to your scheduled appointment 10-15 minutes earlier so that you can properly fill them out before your service provider takes you.

I'm running late for my appointment.
Can you still take me?

If you are running late, we understand and will try our best to accommodate you, but please give us a courtesy call as soon as possible.

Note: 15-minutes past your scheduled appointment time, it is considered a no-call/no-show. It will be up to your service provider(s) discretion and availability if they are able to take you. Always arrive earlier than later!

I've been exposed to COVID-19/I am experiencing symptoms of COVID-19/I have symptoms but I don't know if it is COVID-19 related. What should I do?

If you are experiencing ANY SYMPTOMS or feel sick, STAY HOME!

Should any of your already-scheduled appointments need to be rescheduled/cancelled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel and/or if you are exhibiting any symptoms. This is a trying time for small businesses and our strict 7-day (permanent makeup appointments), or 48-hour (all other in-studio appointments) cancellation/reschedule policy for COVID related circumstances remain strict.

Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give us a notice of a MINIMUM of 7-day (PMU appointments) or 48-hours (all other appointments in-studio) before your appointment date and exact time for whatever reason.