POLICIES

MICROBLADING POLICY:

We require a 50% non-refundable, non-transferable retainer to be paid within 3-days of booking and the balance will be due the day of your appointment. Should your appointment need to be rescheduled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel or if you are exhibiting symptoms. This is a trying time for small businesses and our policy for COVID related reschedules/cancellations are strict. If your appointment is cancelled due to COVID reasons, we require medical documentation in order to be able to process a refund. Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give 72-hours notice.

Any appointment cancelled in less than 72-hours will forfeit their retainer.

ALL SERVICES (Excluding Microblading):

For all services in Studio (excluding Microblading), there is a 24-hour cancellation policy. A credit card will be taken and stored in your Client file. No call/no show or cancelling within 24-hours will be charged a 50% upon appointment abandonment.

If you don't attend your appointment at your scheduled time and were planning to use a Gift Card/Voucher, the voucher or Gift Card will be automatically redeemed.

faq

What happens to my appointment if there is inclement weather?

If your appointment needs to be rescheduled due to inclement weather and the Studio is still open, we will try our best to accommodate you. If the Studio is closing, an SVB team member will reach out to you ASAP to schedule you on a different day.

Will I lose my retainer if I cancel after the
72-hours?

Retainers are forfeit for Microblading if the appointment is cancelled within 72-hours. However, we do make some exceptions for Professional and medical purposes. Please send us an e-mail or a letterhead from your place of Employment or Medical Provider to transfer your retainer to another day.

I'm a new Client. What should I do when I arrive for my appointment?

USUALLY we ask that you arrive 10-15 minutes prior to fill out your Client Intake + Consent Forms, however now with COVID-19 precautions, please arrive 10 minutes early and call us at 860-430-6651. After checking you in to our system, we will let you know further instructions!

I'm running late for my appointment.
Can you still take me?

After 15-minutes past your scheduled appointment, it is considered a no-call/ no-show. It will be up to the technicians discretion and availability if they are able to take you.