We require a 50% non-refundable, non-transferable retainer to be placed within 3-days of booking. Should your appointment need to be rescheduled due to unforeseen circumstances, we will try our best to accommodate you. Please understand that if you forget or cancel your appointment without giving ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give 72-hours notice. Any appointment cancelled in less than 72-hours will forfeit their retainer.
ALL SERVICES (Excluding Microblading):
For all services in Studio (excluding Microblading), there is a 24-hour cancellation policy. A credit card will be taken and stored in your Client file. No call/no show or cancelling within 24-hours will be charged a 50% upon appointment abandonment. We understand emergencies happen, in which case we can make some exceptions.
If you don't attend your appointment at your scheduled time and were planning to use a Gift Card/Voucher, the voucher or Gift Card will be automatically redeemed.
If you wish to reschedule the appointment after this time-frame a 50% retainer (non-refundable + non-transferable) must be placed when booking.