Will I lose my retainer if I cancel or reschedule after the 48-hour cancellation/reschedule strict policy due to COVID-19 circumstances?
Should any of your appointments need to be rescheduled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel, vaccine dosages, and/or if you are exhibiting symptoms. This is a trying time for small businesses and our policy for COVID related reschedules/cancellations remain strict.
Generally, retainers are forfeit for all Permanent Make-Up services if your appointment is cancelled/rescheduled less than 48-hours prior to the exact appointment date and time. However, we do make some exceptions for Professional and Medical purposes. We require an email or a letterhead from your place of employment or from your medical provider to transfer your retainer to another day, otherwise, your retainer is forfeit.
I've been exposed to COVID-19/I am experiencing symptoms of COVID-19/I have symptoms but I don't know if it is COVID-19 related. What should I do?
*If you are experiencing ANY SYMPTOMS or feel sick, STAY HOME!*
Should any of your already scheduled appointments need to be rescheduled/cancelled due to COVID-19 circumstances, we will try our best to accommodate you. This pertains to: being exposed, quarantine after travel and/or if you are exhibiting any symptoms. Our strict 48-hour cancellation/reschedule policy for COVID related circumstances remain strict.
*Please understand that if you cancel your appointment without giving us ample notice, we miss the opportunity to fill that appointment time for other clients on our waiting list. If you need to move your appointment, please give us a notice of a MINIMUM of 48 hours before your appointment date and exact time for whatever reason.*
Do I have to wear a face covering when inside SVB?
YES! Any person in a public place in Connecticut who cannot maintain a safe social distance of at least six feet MUST cover their mouth and nose with a mask or cloth face-covering.
*Please note that we have the right to refuse service from customers not wearing masks.*
Can I bring my husband, wife, girlfriend, boyfriend, baby/infant/toddler/child, dog, fish, ferret, Grandma, Grandpa, Dad, Mama, koala, Cousin, turtle, tarantula, snake, or cat with me inside SVB during my appointment?
NOPE! Although capacity limits are now up to 100%, subjected to social distancing requirements, SVB is choosing to operate below 100% capacity to keep all employees and clients as safe as possible. Please only come inside if you have an appointment booked with one of our service providers. However, if you are under the age of 18, you must be accompanied at the time of your appointment by a parent or legal guardian to receive any service at SVB.